Our hours of operation are Monday - Friday, 9:00 am to 5:00 pm PST.
Once we receive orders, please allow up to 1-2 business days for processing and 3 - 6 business days for delivery depending on your location. During sales, please allow an extra 2 days for processing. All addresses go directly to the shipper from the computer the exact way that it is typed on the original order. Please double-check your shipping address before submitting your order. Please place apartment numbers etc. so that it is clear it is an apartment number, etc. Once your order is shipped, you will receive an email with your tracking number, check your spam folder as well. We ship orders Monday-Friday, excluding major US holidays. After your package has left our facility, we are not responsible for delays on delivery though we are always willing to help to gain further information.
Paradise Sunless & Beauty is not responsible for lost or stolen packages, please track your order and try to be as available as possible when your order is supposed to arrive. We can however create a case with the carrier. Any lost or stolen mail should be reported to the shipping carrier. Once you receive your shipping confirmation, your shipping provider will have the most current information regarding your package.
Unopened containers of solutions & products are returnable and must be returned within 7 days of receiving. If your solution has leaked a little during shipping, the solution in the bottle is still good & usable, we overfill for this matter. We may credit the amount of solution lost but we will not re-ship a full container unless the entire container is fully damaged. If there is a product damaged please email Info@paradisesunlessandbeauty.com for further instructions. You must ship to the return address on label and provide tracking number by email in order to receive a refund on your product, firstname.lastname@example.org. If you have questions or need trouble shooting help with your product- please email us, it is our job to help and support you.
Warranty on Machines
We are an authorized distributor for MaxiMist. If you purchase a MaxiMist spray tan system, warranties must go through them.